Information Technology Consultant

We are seeking an Information Technology Consultant in Bermuda to provide Level 2 IT Technical Support.

Key Accountabilities:
• Provide Level 2 Technical Support incoming queries and issues related to computer systems, software, and hardware, including VoIP systems.
• Respond to customer queries either in person, over the phone or by email.
• Instruct users on the proper use of the technology by using a remote desktop connection.
• Ask questions and walk customer through problem-solving process.
• Install, configure, modify, and repair computer hardware and software.
• Provide support, testing and maintenance of hosted services including software, hardware and networking.
• Provide technical support and maintenance for Data Center services.
• Support Project Managers in the provisioning and implementation of services.
• Support Pre-Sales Engineers and Product Development Team in the testing of new services or products.
• Identifying potential new customers and/or business opportunities in existing clients by building and maintaining excellent customer relationships.
• Run diagnostic programs to resolve issues when needed and provide conclusions.
• Resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), Hosted PBX services, and other systems.
• Follow up with customers to ensure issue has been resolved and customer is happy.
• Flag incidents that could potentially become problems and investigate root cause.
• Perform periodic inventory of hardware and software as required.
• Perform migrations of services when required.

Qualifications and Experience:
• Bachelor’s Degree in computer science, Information Technology, Software Development or relevant area.
• Knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs.
• Basic knowledge in VOIP/Hosted PBX systems. • Basic knowledge of Cloud Services, Office 365, Azure, AWS, etc.
• Ability to solve complex issues through deductive reasoning and resourcefulness.
• Strong understanding of cloud services and software development.
• Understanding of network architecture, and experience in performing network operations.
• Working knowledge of information technology, systems implementation and integration and service delivery.
• Excellent communication skills and ability to communicate effectively with employees/customers at all levels.
• Ability to explain technical concepts to non-technical users.
• Experience with Service Levels and Performance Indicators.
• Self-starter with strong technical skills and ability to learn new technologies quickly.
• Must be willing to work after-hours, weekends, be on call, and travel as needed.
• Good knowledge of proper telephone etiquette.
• Displays a high-level of enthusiasm for work, professional conduct, ethics and works well in a team environment.
• Must demonstrate an ability to multitask and change directives at short notice.

Fireminds offers a rewarding work environment, opportunities to grow and excellent compensation and benefits package. Closing Date for all positions is: February 20th, 2019. Applicants should submit a cover letter and resume to This email address is being protected from spambots. You need JavaScript enabled to view it..


Sales: 441-478-1501
Support: 441-295-0000
Toll Free: 855-347-9521

Fireminds Offices

Fireminds Headquarters
2nd Floor, Innovation House
46 Reid Street, Hamilton, HM12, Bermuda

Fireminds Canada
5110/5112 Prince Street, 3rd floor
Halifax, Nova Scotia, B3J 1L3, Canada

Fireminds USA
2222 Ponce De Leon Blvd, Miami, FL 33134

Fireminds Data Centers

Fireminds Bermuda Data Center (SOC2)
Ideation House, 94 Pitts Bay Road
Pembroke, HM13, Bermuda

Fireminds Canada Data Center
Hibernia CLS, 132 Ketch Harbour Road
Herring Cove, Nova Scotia, B3V 1J4, Canada

Fireminds Cayman Data Center (ISO27001)
106 Goring Avenue, George Town, Cayman Islands