Career
Opportunities

 

We are seeking an Office Manager / Sales Coordinator to provide support to the CEO and Sales Team, ensuring high levels of organizational effectiveness, communication, and safety.

 
Key accountabilities:
  • Be the point of contact for employees, customers and vendors.
  • Assume full responsibility for onboarding process, office set-up and office supplies.
  • Assist with requests from all remote employees (Canada, Miami, India, Europe).
  • Prepare, distribute, file and maintain documents, such as proposals, contracts, or any other material.
  • Operate office equipment and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars for the Senior Management and Sales Team.
  • Support the CEO with the execution of his duties
  • Open, read, route, and distribute incoming mail, email, or other materials and answer routine inquiries.
  • Provide services to clients, such as order placement, billing claims, or account information.
  • Ensure that all documentation needed to onboard a new customer is complete and accurate.
  • Mail or email newsletters, promotional material, or other information to customers.
  • Order and dispense supplies and work with the Procurement Area to negotiate the best agreements with vendors, and research for the best deals and new products.
  • Arrange and coordinate conferences, meetings, or special events such as site visits or customer appreciation events.
  • Arrange travel reservations for all employees, when needed.
  • Expense management for Senior Management, including entry and reconciliation with credit records.
  • Build cross-functional relationships between departments.
 
Qualifications and Experience:
  • Bachelor Degree in Business Administration or 5 plus years’ experience as Office Manager.
  • Strong organizational and planning skills. Able to prioritize between multiple projects or tasks.
  • Ability to work effectively with minimal supervision.
  • Excellent verbal, written, and interpersonal skills.
  • Must be excellent in Outlook, Excel, PowerPoint and Word.
  • Customer service driven.
  • Self-starter, creative, positive, innovative, everything is possible mindset.
  • Have fun at work and help others do the same

 

We offer a rewarding work environment, opportunities to grow and excellent compensation package. Applicants should submit their letter of interest and
resume by November 24, 2017 to: This email address is being protected from spambots. You need JavaScript enabled to view it.

We are seeking an Information Technology Consultant in Bermuda to provide Level 2 IT Technical Support.


Key Accountabilities:
  • Provide Level 2 Technical Support incoming queries and issues related to computer systems, software, and hardware, including VoIP systems.
  • Respond to customer queries either in person, over the phone or by email.
  • Instruct users on the proper use of the technology by using a remote desktop connection.
  • Ask questions and walk customer through problem-solving process.
  • Install, configure, modify, and repair computer hardware and software.
  • Provide support, testing and maintenance of hosted services including software, hardware and networking.
  • Provide technical support and maintenance for Data Center services.
  • Support Project Managers in the provisioning and implementation of services.
  • Support Pre-Sales Engineers and Product Development Team in the testing of new services or products.
  • Identifying potential new customers and/or business opportunities in existing clients by building and maintaining excellent customer relationships.
  • Run diagnostic programs to resolve issues when needed and provide conclusions.
  • Resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), Hosted PBX services, and other systems.
  • Follow up with customers to ensure issue has been resolved and customer is happy.
  • Flag incidents that could potentially become problems and investigate root cause.
  • Perform periodic inventory of hardware and software as required.
  • Perform migrations of services when required.
Qualifications and Experience:
  • Bachelor Degree in Computer Science, Information Technology, Software Development or relevant area
  • Knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs.
  • Basic knowledge in VOIP/Hosted PBX systems.
  • Basic knowledge of Cloud Services, Office 365, Azure, AWS, etc.
  • Ability to solve complex issues through deductive reasoning and resourcefulness. 
  • Strong understanding of Cloud services, Backups,
  • Understanding of network architecture, and experience in performing network operations.
  • Working knowledge of information technology, systems implementation and integration and service delivery.
  • Excellent communication skills and ability to communicate effectively with employees/customers at all levels.
  • Ability to explain technical concepts to non-technical users.
  • Experience with Service Levels and Performance Indicators.
  • Self-starter with strong technical skills and ability to learn new technologies quickly.
  • Must be willing to work after-hours, weekends, be on call, and travel as needed.
  • Good knowledge of proper telephone etiquette.
  • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.
  • Must demonstrate an ability to multitask and change directives at a moment's notice.

 

We offer a rewarding work environment, opportunities to grow and excellent compensation package. Applicants should submit their letter of interest and
resume by November 24, 2017 to: This email address is being protected from spambots. You need JavaScript enabled to view it.

We are seeking Senior Information Technology Consultant in Bermuda to provide Level 3 IT Technical Support and Consultancy services.

Key Accountabilities:
  • Incident Response: conduct and manage complex incidents for customers.
  • Incident Remediation: implement workarounds, and/or resolve incidents in a timely manner.
  • Ability to serve as a Subject Matter Expert with deep operational and/or technical knowledge in at least 2 of the following subjects: Enterprise Agility; Cloud Architecture and Design; Cloud Computing (SaaS, PaaS, IaaS); Agile Operations; Applications and Infrastructure Virtualization; Applications Rationalization and Modernization; Analytics, IOT, Automation, Enterprise Architecture, Applications Development, Maintenance, and Support; Data Center Operations; Managed Network Services; Workplace Services; or Service Desk.
  • Produce high-quality written and verbal reports, presentations, recommendations, and findings to customers when needed.
  • Assists in developing clients’ strategy and IT assessment projects related to IT architecture, process, and design ensuring effective alignment of IT investment with business requirements.
  • Manage internal projects as requested.
 
Qualifications and Experience:
  • Bachelor Degree in Computer Science, Information Technology, Software Development or relevant area
  • Operational experience preferably working for IT consulting, management consulting, or technology solutions focused service provider(s) in several roles including technology strategy and architecture, service delivery management, and management of complex, global IT organizations OR equivalent experience with “buy side” (client) managing large scale, complex, operations in global or major Cloud, Shared Services or outsourced environments.
  • Demonstrated ability to execute and manage implementation and delivery of Strategic IT Programs within agreed timeline, budget, and quality standards.
  • Experience focused on transformation aspects including organization optimization, shared services, and operational improvement, and multi-party, onshore and offshore service delivery models.
  • Significant knowledge of IT market trends and technology service provider’s capabilities and their implication on business strategy.
  • Network Forensic Analysis: strong knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs.
  • Network Operations and Architecture/Engineering: strong understanding of network architecture and a strong background in performing network operations.
  • Working knowledge of information technology, specifically applications and/or infrastructure strategy, operating models, solutions architecture, systems implementation and integration, service delivery, sourcing contracts, and service provider management.
  • Experience managing Service Levels and Performance Indicators.

 

Self-starter with strong technical skills and ability to learn new technologies quickly.

We offer a rewarding work environment, opportunities to grow and excellent compensation package. Applicants should submit their letter of interest and

resume by November 24, 2017 to: This email address is being protected from spambots. You need JavaScript enabled to view it.

To assist with growth Fireminds is seeking the experience and passion of a Sales and Account Manager to be based in Bermuda. The role is to maintain and grow business to meet profit and sales targets.

Key Accountabilities:
    • Meet exceed business development and sales targets, ensuring new business acquisition
    • Develop and implement new business sales strategies and manage the existing customer base to ensure future growth opportunities
    • Prioritize activities in line with the growth plan and prepare and develop proposals
    • Partner with the technology teams to ensure excellence in customer service and client satisfaction all the time
    • Maintain the Customer Relationship Management database
Qualifications and Experience:
  • A Bachelor’s Degree from a recognized University
  • A minimum three years’ business development and sales experience gained from working in the IT Industry
  • Proven ability to positively influence others and generate sales with integrity and professionalism
  • Thorough understanding of current technologies as it pertains to software development, cloud computing, and IT support
  • Good communications, presentation, and customer care skills
  • Strong organizational skills and ability to be self-motivated

    We offer a rewarding work environment, opportunities to grow and excellent compensation package. Applicants should submit their letter of interest and
    resume by November 24, 2017 to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contacts

Sales: 441-478-1501
Support: 441-295-0000
Toll Free: 855-347-9521
Email: support@fireminds.com
Sales: info@fireminds.com

Fireminds Offices

Fireminds Headquarters
2nd Floor, Innovation House
46 Reid Street, Hamilton, HM12, Bermuda

Fireminds Canada
5110/5112 Prince Street, 3rd floor
Halifax, Nova Scotia, B3J 1L3, Canada

Fireminds Data Centers

Fireminds Bermuda Data Center
Ideation House, 94 Pitts Bay Road
Pembroke, HM13, Bermuda

Fireminds Canada Data Center
Hibernia CLS, 132 Ketch Harbour Road
Herring Cove, Nova Scotia, B3V 1J4, Canada