• Work and collaborate with the sales or account team by acting as technical experts in customer presentations.
  • Help customers draw up requirements and select the correct products and services.
  • Respond to customer queries either in person, over the phone or by email.
  • Assist with technical questions or concerns during the sales process and participate in the initial portion of the project specification process.
  • Determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups. 
  • Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.
  • Prepare and track all proposals sent to customers and register in system.
  • Coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.
  • Support Project Managers in the provisioning and implementation of services.
  • Support Product Development Team in the testing of new services or products.
  • Identifying potential new customers and/or business opportunities in existing clients by building and maintaining excellent customer relationships.
  • Follow up with customers on decision making process of proposals and solutions implementation.
  • Flag situations that could potentially become problems and investigate.
  • Meets assigned targets for profitable sales grow thin assigned product lines, market areas, channel, or teams supported.
  • Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.
  • Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration
  • Five years of industry experience, including two or more years in sales engineering or consulting
  • Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
  • Attention to detail, plus analytical and problem-solving capabilities
  • Positive, service-oriented personality
  • Willingness to travel and work extra hours
  • Knowledge of network protocols, hardware, security products.
  • Proficient knowledge in VOIP/Hosted PBX systems.
  • Strong of Cloud Services, Office 365, Azure, AWS, etc. 
  • Understanding of network architecture, and experience in performing network operations.
  • Working knowledge of information technology, systems implementation and integration and service delivery.
  • Ability to explain technical concepts to non-technical users.
  • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.
  • Must demonstrate an ability to multitask and change directives at a moment's notice.
  • Be passionate about technology and creating solutions for our customers.


We offer a rewarding work environment, opportunities to grow and excellent compensation package. Applicants should submit their letter of interest and
resume to: This email address is being protected from spambots. You need JavaScript enabled to view it.

To assist with growth Fireminds is seeking the experience and passion of a Sales and Account Manager to be based in Bermuda. The role is to maintain and grow business to meet profit and sales targets.

Key Accountabilities:
    • Meet exceed business development and sales targets, ensuring new business acquisition
    • Develop and implement new business sales strategies and manage the existing customer base to ensure future growth opportunities
    • Prioritize activities in line with the growth plan and prepare and develop proposals
    • Partner with the technology teams to ensure excellence in customer service and client satisfaction all the time
    • Maintain the Customer Relationship Management database
Qualifications and Experience:
  • A Bachelor’s Degree from a recognized University
  • A minimum three years’ business development and sales experience gained from working in the IT Industry
  • Proven ability to positively influence others and generate sales with integrity and professionalism
  • Thorough understanding of current technologies as it pertains to software development, cloud computing, and IT support
  • Good communications, presentation, and customer care skills
  • Strong organizational skills and ability to be self-motivated

    We offer a rewarding work environment, opportunities to grow and excellent compensation package. Applicants should submit their letter of interest and
    resume to: This email address is being protected from spambots. You need JavaScript enabled to view it.


Sales: 441-478-1501
Support: 441-295-0000
Toll Free: 855-347-9521

Fireminds Offices

Fireminds Headquarters
2nd Floor, Innovation House
46 Reid Street, Hamilton, HM12, Bermuda

Fireminds Canada
5110/5112 Prince Street, 3rd floor
Halifax, Nova Scotia, B3J 1L3, Canada

Fireminds USA
2222 Ponce De Leon Blvd, Miami, FL 33134

Fireminds Data Centers

Fireminds Bermuda Data Center
Ideation House, 94 Pitts Bay Road
Pembroke, HM13, Bermuda

Fireminds Canada Data Center
Hibernia CLS, 132 Ketch Harbour Road
Herring Cove, Nova Scotia, B3V 1J4, Canada

Fireminds Cayman Data Center
33 Eclipse Dr, George Town, Cayman Islands