Fireminds is an international technology consulting firm serving clients in Bermuda, Caribbean, LATAM, and North America. Fireminds has nearly 40 employees based in Bermuda, Canada and Europe organized into two divisions, software development and cloud solutions. This unified team delivers solutions utilizing software developers and IT engineers from both divisions, providing a one stop shop for our client’s IT needs.
Our software development team delivers enterprise software development and integration between multiple software solutions. Our software team has expertise in C#, SQL, SSRS, PowerBI and SharePoint with a track record for delivering enterprise solutions for Financial Institutions, Insurance, Mid-market businesses and Public Sector.
Our IT Operations team delivers IT solutions which are hosted in Fireminds Data Centers in Bermuda and Canada in combination with Microsoft Azure Cloud, leveraging MPLS network solutions for our international clients. Our managed services team provide on-site and remote support, proactive monitoring, 24 x 7 help desk, IT security solutions, enterprise network implementations, server and storage infrastructure builds and management.
Multi-award winning, Fireminds has been recognized as Microsoft Partner of the Year three years in a row, two-time winner of IT Support company of the year in Bermuda, top employer in Bermuda in 2015 and 2017, and over eight Bermuda Government TechAwards and nominations. Fireminds operates at the intersection of software development and cloud, providing customers innovation technology solutions to run their businesses.
In 2017, Fireminds received a major investment from ATN International, Inc. to expand its operations and joined the group of companies. ATN International, Inc. (Nasdaq:ATNI), headquartered in Beverly, Massachusetts, provides telecommunications services to rural, niche and other under-served markets and geographies in the United States, Bermuda and the Caribbean and owns and operates solar power systems in various locations in the United States and India. Through our operating subsidiaries, we (i) provide both wireless and wireline connectivity to residential and business customers, including a range of mobile wireless solutions, high speed internet services, video services and local exchange services, (ii) provide distributed solar electric power to corporate and municipal customers and (iii) are the owner and operator of terrestrial and submarine fiber optic transport systems. For more information, please visit www.atni.com.
24 x 7 HELP DESK
The sun never sets on our 24/7 Help Desk for our Managed Services clients. Based in Bermuda, with support teams in Bermuda, Halifax, Miami and Europe the Fireminds team is able to follow the sun to provide support to its global customer base.
All tickets are classified according to severity and utilizing best practices to ensure timely resolutions to all requests.