UPDATE: March 19, 2020

Dear Customer,

With more confirmed cases of COVID-19 in the service areas of Fireminds our management team are putting in further protections for our staff. Following the guidance of the relevant Government bodies and global best practices we are tightening protocols for social distancing and implementing the following effective March 19:

1. As per below, client site visits cannot be scheduled until the health safety questions are answered in the service ticket
2. Client site visits must have approval of a Fireminds executive (CEO, VP, Director)
3. Fireminds will continue work at home and is limiting access to our buildings
4. Remote support will continue to be provided

We will continue to monitor the situation through the Government updates.

We are here to support our customers throughout this challenging time, protecting people and productivity to limit the impact. Please continue to reach out to Fireminds through normal lines of communication:

1. Email
2. Direct lines
3. Main line: 441-295-0000
4. Support: support@fireminds.com

Please let us know if you have any questions, concerns or requests. Stay safe and healthy.


UPDATE: March 17, 2020

As the world grapples with the challenges of COVID-19, it is clear that one of the best things that can be done is social distancing to help flatten the contagion curve and reduce the chances of a full blown outbreak.

On March 13th, Fireminds conducted a full business continuity exercise to test work at home capacity and our incident coordinator signed off that everything worked well. The exercise was fully documented for our auditors and will become a part of our annual SOC2 certification report. I’m very pleased that all Fireminds staff were able to work at home last Friday with zero impact to customers, a testament to our cloud solutions and the diligence of our staff.

We have taken extra steps to increase internet, server and storage capacity in our private cloud nodes in Bermuda, Cayman and Halifax to ensure customers have all the tools and performance they require for working at home. By being a Fireminds customer you are already enabled for remote working through our virtual desktop environment and Microsoft Office 365 tools, but if you require additional assistance to add more tools, leverage Microsoft Teams or purchase more hardware for work at home, please contact our COVID-19 task force at assist@fireminds.com. read more