Technology Solutions

Manage, secure and automate ALL of your IT

BERMUDA | CARIBBEAN | North America | Europe

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UPDATE: March 19, 2020

Dear Customer,


With more confirmed cases of COVID-19 in the service areas of Fireminds our management team are putting in further protections for our staff. Following the guidance of the relevant Government bodies and global best practices we are tightening protocols for social distancing and implementing the following effective March 19:



  1. As per below, client site visits cannot be scheduled until the health safety questions are answered in the service ticket
  2. Client site visits must have approval of a Fireminds executive (CEO, VP, Director)
  3. Fireminds will continue work at home and is limiting access to our buildings
  4. Remote support will continue to be provided

We will continue to monitor the situation through the Government updates.

We are here to support our customers throughout this challenging time, protecting people and productivity to limit the impact. Please continue to reach out to Fireminds through normal lines of communication:

  1. Email
  2. Direct lines
  3. Main line: 441-295-0000
  4. Support: support@fireminds.com

Please let us know if you have any questions, concerns or requests. Stay safe and healthy.


UPDATE: March 17, 2020

As the world grapples with the challenges of COVID-19, it is clear that one of the best things that can be done is social distancing to help flatten the contagion curve and reduce the chances of a full blown outbreak.

On March 13th, Fireminds conducted a full business continuity exercise to test work at home capacity and our incident coordinator signed off that everything worked well. The exercise was fully documented for our auditors and will become a part of our annual SOC2 certification report. I’m very pleased that all Fireminds staff were able to work at home last Friday with zero impact to customers, a testament to our cloud solutions and the diligence of our staff.

We have taken extra steps to increase internet, server and storage capacity in our private cloud nodes in Bermuda, Cayman and Halifax to ensure customers have all the tools and performance they require for working at home. By being a Fireminds customer you are already enabled for remote working through our virtual desktop environment and Microsoft Office 365 tools, but if you require additional assistance to add more tools, leverage Microsoft Teams or purchase more hardware for work at home, please contact our COVID-19 task force at assist@fireminds.com. read more


Fireminds is an international technology consulting firm serving clients in Bermuda, the Caribbean, LATAM, and North America. Fireminds has nearly 40 employees based in Bermuda, Canada and Europe organized into two divisions, software development and cloud solutions. This unified team delivers solutions utilizing software developers and IT engineers from both divisions, providing a one stop shop for our client’s IT needs. Multi-award winning, Fireminds has been recognized as Microsoft Partner of the Year three years in a row, two-time winner of IT Support company of the year in Bermuda, top employer in Bermuda in 2015 and 2017, and over eight Bermuda Government TechAwards and nominations. Fireminds operates at the intersection of software development and cloud, providing customers innovation technology solutions to run their businesses.

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24 x 7 HELP DESK

The sun never sets on our 24/7 Help Desk for our Managed Services clients. Based in Bermuda, with support teams in Bermuda, Halifax, Miami and Europe the Fireminds team is able to follow the sun to provide support to its global customer base.

All tickets are classified according to severity and utilizing best practices to ensure timely resolutions to all requests.

 

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Contacts

Sales: 441-295-0000
Support: 441-295-0000
Toll Free: 855-347-9521
Email: support@fireminds.com
Sales: info@fireminds.com

Fireminds Offices

Fireminds Headquarters
2nd Floor, Innovation House
46 Reid Street, Hamilton, HM12, Bermuda

Fireminds Canada
5110/5112 Prince Street, 3rd floor
Halifax, Nova Scotia, B3J 1L3, Canada

Fireminds USA
2222 Ponce De Leon Blvd, Miami, FL 33134

Fireminds Operations US, LLC
1001 Technology Dr., Suite 202
Little Rock, AR 72223

Fireminds Data Centers

Fireminds Bermuda Data Center (SOC2)
Ideation House, 94 Pitts Bay Road
Pembroke, HM13, Bermuda

Fireminds Canada Data Center
Hibernia CLS, 132 Ketch Harbour Road
Herring Cove, Nova Scotia, B3V 1J4, Canada

Fireminds Cayman Data Center (ISO27001)
106 Goring Avenue, George Town, Cayman Islands

Fireminds South America Data Center
Telephone House
79 Brickdam, Stabroek
Guyana

Fireminds Telecom Partners

OneComm
18 Church St, Hamilton, Bermuda

Logic
43 Eclipse Drive Grand Cayman KY1, 1205, Cayman Islands

Viya Business Solutions
ST. THOMAS
Viya Customer Care Center- Tutu Park
4611 Tutu Park #20

ST. CROIX
Viya Customer Care Center – Sunny Isle
7G & 7H Estate Diamond, Pepper Tree Rd, Christiansted VI 00820

GT&T Business Solutions
Telephone House
79 Brickdam, Stabroek, Guyana

CommNet Enterprise Solutions
400 Northridge Rd, Suite 1100
Atlanta, GA 30350, USA